Jay is a total legend. I approached him after my laptop developed a number of issues, and was gutted to find out that the problem it had needed a part that was going to be nearly impossible to source. And yet, Jay found it! He was determined, committed, communicative, friendly and helpful. He knew how important it was to get my laptop back to me for work and he was tireless in his efforts. I cannot thank him enough, and I would not hesitate to recommend him to anyone needing tech support in future!